Rotary Club of Mount Holly
Nomination Form:
Excellence in Customer Service Award
The Rotary Club of Mount Holly in coordination with the Mount Holly Community Awards Committee (MHCAC) is seeking nominations for the 2026 Excellence in Customer Service Award. A panel of judges named by the MHCAC will review all nominations and name the recipient of the Excellence in Customer Service Award for 2026 using the criteria listed below. The 2026 Customer Service Award will be announced at the annual Mount Holly Community Dinner on April 30th.
Purpose of the Excellence in Customer Service Award
The Excellence in Customer Service Award recognizes a Mount Holly business that consistently delivers exceptional customer service and demonstrates a strong commitment to creating a positive experience for its customers. The award honors a business that sets the standard for professionalism, responsiveness, and dedication to the people it serves, thereby enhancing the reputation and quality of the Mount Holly business community.
Criteria for Selection of the Excellence in Customer Service Award
1. The business must operate within the Mount Holly city limits and maintain a reputation for excellence in customer care and satisfaction.
2. The business should demonstrate outstanding service practices, including responsiveness, courtesy, reliability, and problem resolution.
3. Business customer service philosophy should reflect respect, empathy, and attentiveness toward customers and the community.
4. The business should provide training, policies, or programs that empower employees to deliver superior service and uphold high standards.
5. The business should exhibit consistent positive feedback or testimonials from customers, clients, or the community.
6. The business’s actions should contribute to building customer loyalty, fostering repeat business, and strengthening the overall Mount Holly economy.
7. Consideration will be given to businesses that demonstrate innovation in customer engagement, such as new technologies, outreach efforts, or creative service approaches.
Instructions for Submitting a Nomination
1. All nominations submitted must use the Nomination Form attached to this announcement.
2. Self-nominations will not be accepted.
3. No attachments will be accepted (letters of support, testimonials, etc.).
4. While there is no limit in the length of the information requested on nominees, conciseness is appreciated.
5. Nominations will be accepted beginning on February 1, 2026 and must be received NO LATER THAN March 16, 2026.
All nominations not submitted via the website should be sent to:
Rotary Club of Mount Holly
P.O. Box 326
Mount Holly, North Carolina 28120
OR
rotaryclub6036@gmail.com
Submit a Nomination for Excellence in Customer Service
General Instructions
• Assume the selection committee is not familiar with your nominee. Use specific examples and descriptive language to highlight the business’s commitment to exceptional customer service.
• Understand that the selection committee will judge nominees based on how they fit the criteria listed for this award.
• Avoid general statements. Describe what the business has done, how it delivers superior service, and what impact it has had on its customers and the community.
• Please provide all information completely and clearly. Incomplete forms will not be considered.
• Submit all materials by the deadline of March 16, 2026.